Learn about the customer portal

With the SAGE Counseling Compliance Reporting Portal, a dedicated website designed to streamline the process of accessing client data for parole officers and related agencies. This secure site operates under strict Release of Information controls, ensuring the confidentiality and integrity of the data. By utilizing this portal, parole officers and other authorized individuals can instantly access the necessary information without having to rely on customer service agents or go through manual request processes.

REQUIREMENTS

Access to the Portal

The portal offers round-the-clock accessibility, enabling users to retrieve data at any time, unlike the limitations of traditional direct requests. With the SAGE Counseling Compliance Reporting Portal, accessing client data becomes more efficient, convenient, and immediate, empowering customers to effectively carry out their responsibilities.

Shared Clients

Only agencies who interact with some or all our clients will have access to the client portal

Email Verification

We will require an email from your agency provided address to ensure access

Agency Setup

Provide the full names and email addresses of the people who wish to use the portal

Want to get started?
Request a login today!

Can't find a client?

Client Visibility

Your clients may not appear in the portal for several reasons.

If the issue is related to an ROI, we can accept an active one, completed within the last year.

They have not completed a Release of Information (ROI) form allowing us to share information with your organization.
An existing ROI on file may have expired.
They have not yet contacted us to begin their treatment and are not in our system.
They were added to our system recently.

Customer Portal FAQ

What information can be found on the portal?

Client’s demographic
Restitution related data
- Restitution paid, owed and total.
Sessions related data such as Min/Max recommended sessions.
Attendance
- Provide visit dates including the program and status.
- Absence outreaches.
Program assigned
- Admission date, program status and program start date.
Absence outreach documentation.
Discharge related information such as discharge date and discharge status. The discharge
status provides whether the discharge was successful or not.

How do I get access to the Customer Compliance Portal?

Send us a request for new account using your agencies issued email to helpdesk@sagecounseling.net.
To view your parolees/clients, there must be a valid/active ROI on file with SAGE.

Where do I find the portal?

Once you have received your login information, go to https://portal.sagecounseling.net/

Why can't I see a client?

Your clients may not appear in the portal for several reasons, including:

They have not completed a Release of Information (ROI) form allowing us to share information with your organization.
An existing ROI on file may have expired.
They have not yet contacted us to begin their treatment and are not in our system.
They were added to our system recently.

If the issue is related to an ROI, we can accept an active one, completed within the last year. Please contact us to arrange for a copy to be sent to us.

I have more questions!

If you have additional questions please contact us.

Questions about clients: 480-649-3352 or email info@sagecounseling.net
Technical issues with the client portal: helpdesk@sagecounseling.net

Contact SAGE

Reach out to SAGE Counseling for assistance or to schedule an appointment.

Name(Required)

First Last

Phone

Please indicate the best time to reach you between the hours of 8:30AM and 5:30PM, Monday through Friday.(Required)

Enter Email Confirm Email

How can we help you?(Required)

Check all that apply and the appropriate departments will be contacted

Schedule an Assessment

Question(s) about my appointment

Tech support question

I need help with AHCCCS

I need to request records

The following fees will be applied to records requests:

1-20 pages = $15
21-50 pages = $30
51 + pages = $45

Delivery options:

Mail (postage will be charged)
Fax
In person pick-up

Provide details(Required)

Please let us know how you were referred and the best time to contact you as well as any other relevant information.

Upload Police Reports or Court Paperwork

Drop files here or

Max. file size: 100 MB.

Upload a Release of Information(Required)

Drop files here or

Max. file size: 100 MB.

CAPTCHA

Receive Treatment information

Records Request

To request records for a SAGE client, the following is required before a request can be processed.

Client completes an ROI

Please ensure the client has completed a SAGE Release of Information (ROI) allowing SAGE to release the requested information to you or the party you represent. (Download a Spanish ROI)

Send your request

Fees for the records request as well as any required postage will need to be paid prior to release.

Processing Time

Please allow 5 business days for records requests to be filled.

Delivery

Fax
In person pick-up
Mail
additional charge for postage